1. Order Processing

Orders are processed only after payment has been successfully verified and accepted.

• Processing days: Monday – Friday (EST)
• Orders placed after 5:00 PM EST are processed the next business day
• Orders placed on weekends or postal holidays begin processing on the following business day

2. Shipping Carriers

We work with trusted logistics and postal partners to ensure reliable delivery service.

• USPS
• DHL
• EMS
• Regional & local postal carriers

Carrier selection may vary depending on destination, package size, and logistics availability.

3. Delivery Time & Shipping Fees

Estimated delivery times may vary depending on your location and carrier conditions.

4. Order Tracking

After your order is placed, you will receive an order confirmation email.

Once your package ships, a tracking number will be sent to your email address.

• Tracking updates may take 3–7 days to appear
• Carrier delays may occur during peak periods or severe weather
• If your order exceeds the estimated timeframe, please contact support

5. Shipping Address Accuracy

Customers are responsible for providing a complete and accurate shipping address during checkout.

• Incorrect or incomplete addresses may cause delays or failed deliveries
• Additional reshipping fees may apply if a package is returned
• Forwarded or redirected packages are the customer’s responsibility after shipment

6. Shipping Limitations

At this time, we do not ship to the following locations:

• Alaska
• Hawaii
• Puerto Rico
• Guam
• U.S. Virgin Islands
• APO/FPO addresses
• International destinations outside the continental United States

7. Special Orders & Seasonal Releases

Certain limited releases or seasonal products may require slightly longer handling times during high-demand periods.

If additional processing time is required, customers will be notified by our support team.