1. Return Eligibility

We accept return requests within 30 days from the delivery date for both defective and non-defective products, provided the conditions below are met.

2. Non-Eligible Returns

Return requests may not be approved under the following circumstances:

• Products that have been worn, washed, altered, or damaged after delivery
• Items missing original packaging or tags
• Minor cosmetic imperfections that do not affect functionality or usability
• Issues caused by misuse, improper handling, or external damage after delivery

Approved returns must be sent back in their original unused condition.

3. Return Shipping & Fees

All approved returns are handled by mail.

• Return shipping labels are provided free of charge
• No restocking fees apply
• No hidden processing fees are charged

Return instructions will be sent after your request has been reviewed and approved by our support team.

4. Exchanges

Exchanges are available within 30 days of delivery, depending on stock availability and product eligibility.

To request an exchange, please contact our support team with your order number and the item you would like exchanged.

5. Refund Processing

Once a returned item is received and inspected, refunds will be processed back to the original payment method within 10 business days.

Processing times may vary depending on your payment provider or financial institution.

6. Damaged or Incorrect Orders

If your order arrives damaged, defective, or incorrect, please contact us within 7 days of delivery.

Depending on the issue, we may provide:

• A replacement item
• An exchange
• A partial or full refund

7. Lost or Stolen Packages

If tracking information shows that a package was delivered but you did not receive it, please first check with household members, neighbors, or the carrier.

Once delivery is confirmed by the carrier, Mercadoboutique is not responsible for lost or stolen packages.

8. Policy Updates

We reserve the right to update or modify this policy at any time to reflect operational or legal changes.

Any updates will be posted on this page together with the revised effective date.